Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases, or electronics.
We do not guarantee that the quality of any products or other goods you have obtained or purchased will meet your expectations. Therefore, the quality of a product or other merchandise does not constitute a valid reason for a refund unless it fails to fulfill its intended function.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Some health and personal care items
To complete your return or initiate the shipment of a new product, you must present us with a receipt or proof of purchase. You will also need to follow the steps outlined by our team to consider the analysis of your case.
Photos and videos highlighting damages as well as malfunctions suffered by the product and packaging once the package is received must be presented. The images must be clear and of high quality so that we can properly assess your situation.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Books with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Refunds (if applicable) Once your returned item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable) If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If after completing all these steps you still have not received your refund, please contact us at contact@novialet.com.
Sale items or discounted items (if applicable) Only regular priced items may be refunded. Unfortunately, sale items or discounted items are not refundable.
Shipment of a new product (if applicable) We replace an item only if it is defective or damaged. If you want to exchange it for the same item, send us an email at contact@novialet.com.
Gifts If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping To return a product, you should mail it to: Avenue Montaigne, Paris, 75008, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.